Refund policy
We want you to be happy with your order. If something isn't right, we'll work with you to fix it.
30-day returns You may request a return or refund within 30 days of delivery.
Damaged, defective or incorrect items If your item arrives damaged, defective, or is not what you ordered, email us at gentlymom@gmail.com within 30 days of delivery with:
- Your order number
- The reason for your request
- Clear photos showing the defect, damage or incorrect item
After we review your photos, we will offer a replacement or a full refund. In these cases you do not pay for return shipping, and in most cases we will not ask you to send the item back.
Change of mind or wrong size If the size or color isn't right for you, email us within 30 days of delivery. The item must be unworn, unwashed, with tags attached and in its original condition. We will send return instructions by email. For these returns, the customer covers return shipping, and the original shipping fee is non-refundable.
Items we cannot accept back
- Items that have been worn, washed or altered
- Items returned without contacting us first
- Items returned after 30 days from delivery
How refunds work Once your request is approved, refunds are issued to your original payment method within 5 to 10 business days. Your bank may take additional time to post the credit.
Orders that never arrive If your order has not arrived within 30 days of dispatch, contact us and we will investigate and either resend your order or refund you.
Cancellations To cancel or change an order, email us as soon as possible. Once an order has been dispatched it can no longer be cancelled, but you may return it under this policy.
Questions? Email gentlymom@gmail.com.